Why Triad Understands YOU

I just returned from vacation. Ahhh… However, even when I’m on vacation I can’t help but to notice things that relate to my job. For example, I noticed every traffic camera on I-10 in Arizona not because they were stuck up on a poll blatantly in the middle of the highway but because one seemed to be pointed straight down and I wondered what the heck it was looking at. When I was at the spa in Scottsdale, I read a magazine about how to write effective blogs for your business. I apparently should be writing things that you want to know and not necessarily things that I want to tell you. I remember thinking as I sipped my ice water with lemon “well…duh!”.

The American economy now is a scary place. With major American car companies filing for bankruptcy, the end of an iconic era seems to be coming to an end. Companies that were at one time trend setters and leaders in their industries are begging for help and desperately trying to figure out how to keep their doors open. We all know someone or several people who have lost their jobs and finding a new one is rough.

So what are we supposed to do? It’s my opinion that we have to prioritize. Get back to basics. This certainly isn’t my proposal for how to fix the American economy but I know for myself, I’m doing simple things like turning lights off when I leave a room. Putting on a sweater if I’m cold or putting the air conditioner two or three degrees higher than I normally would. What does this mean for business? Well, I think small business owners especially are working their tails off to keep their employees in their jobs. Triad, for example, is not some big conglomerate who can save millions of dollars by laying off only 10% of its workforce. Yes, big business can keep their doors open and keep employing the other 90% of those people. At Triad, just like our customers, everyone has a name. There are 23 employees here. The company president says “good morning” personally to everyone in the office. The operations manager and the company vice president have had meetings to discuss policy and procedure changes that started with a simple exchange at the coffee pot.

It is the small business that is keeping our economy going. While I love the self-check out at Stop-n-Shop or the variety that I can experience at Lowes, I’m finding that I’m willing to pay just a little more for the produce at the local produce stand I pass on my way home because it tastes that much fresher. And I’m getting much more personal attention from the guy at the local hardware store when I need help with a DIY project. Don’t get me wrong. The big businesses have great people and I’ve had very good experiences there too. I just know in my world…everyone at my company, Triad, has a name. I think just about everyone in my company knew I was on vacation last week and not only that – they knew where I went and wanted to see some pictures! The same attention that we give to one another as co-workers we give ten fold to our clients. We enjoy being part of your lives. We love to be on the email list to your friends telling us that your daughter had a baby girl over the weekend. We share in your anxiety as your oldest child gets ready to go off to college. We’re regular guys (and gals) just like you. You are part of our world. The stories you share with us become part of our story.

Back to the economy…what do we do about it as a nation? Well, I can tell you that I’m really picky when it comes to service these days. Consumers, myself included, have a limited amount of disposable income and when I choose a vendor for something I do expect them to appreciate the fact that I chose them and treat me with respect and show their gratitude by being honest and thorough with the job they do for me. I expect the same things from my dry cleaner and mechanic and landscaper that I give freely to my own clients.

I’m looking for quality of workmanship and quality and attentiveness of service. Triad is celebrating 25 years of service in the security industry this year. That’s not because we’ve nickel and dimed every chump we’ve come across. When a vendor does a poor job, word definitely gets around. Looking for a security company? Did you know we are experts in access control, video surveillance (including IP camera and remote monitoring), intrusion and fire alarms and intercoms? Did you know Triad has licensed locksmiths on staff? Did you know that we really do understand if we can’t start that implementation next Wednesday because you have your son’s nursery school commencement ceremony? We are that company. We get it. If you haven’t done so already, call us today for a security assessment. Meet with one of our security experts and learn about how we can help you prevent losses and protect your employees, assets and facilities. (908) 964-5252

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